Before the visit
You will need to make an appointment on the Official Jabatan Imigresen Malaysia website using the Sistem Temujanji Online (STO), aka Online Appointment Application. *website updated 2.0 version: http://sto.imi.gov.my/STO/home.php
Slots are limited and new dates are released two months in advance (ie a booking made on 30/10/21 will be for an appointment date of 30/12/2021).
New dates are released at midnight daily. I tried for a whole month before I managed to secure an appointment. To increase your chances of getting an online appointment, you will need quick typing skills or have the auto-fill function activated so you can fill in the form quickly once the appointment date is made available at midnight sharp.
For Kuala Lumpur, here are the selections you should make:
If your appointment is successful, you will receive an email confirmation. You should print out the confirmation and bring it with you on the day of your appointment.
Once you have secured your appointment, please visit this page to check the required documents for the application. Please print out and fill in the Borang Imm.55 and Borang Imm.38 before your visit. For the third item (Statutory declaration of marriage), print out, fill in the details and affix passport photos of you and your spouse, but do not sign until you are in the presence of the Commissioner for Oaths.
Other documents to prepare: Birth certificate for children (if any), marriage certificate (overseas/local), your IC, and your spouse's passport. Make photocopies and also bring original on the application day.
On the day
Both husband and wife need to be present for the application.
The main gates open at 7.15am. If you arrive early, do park your car at the left side of the road leading to the complex and once they open, you can proceed to the car parking inside the complex.
Mask up and join the queue to get into the complex. The doors will officially open at 7.30am. Scan in using MySejahtera. If you're uncomfortable queuing, just wait for 10-15 minutes in your car and the queue would have subsided by then.
Our first stop was the Commissioner for Oaths to get our "Surat Akuan Sumpah" notarised. There are quite a few of them stationed at this complex; so the process is quick. You will be asked to sign the document in his presence, and pay RM8 for his services.
Next, proceed to Level 1 to the Immigration Pass office. Join the queue and get your documents ready along with your appointment slip for a pre-application check. The officers will check that all your documents are in order and will issue you with a number. It is important that both husband and wife is present here.
Once you have been issued a number, only your spouse would be allowed to enter the offices. You will no longer be required, so either wait in the car or go home/to work.
My husband was the first applicant of the day, so he got seen immediately. Once you have submitted your forms, wait in the waiting area until called for payment at the cashier. The cashier was opened at 9am during our visit.
Payment can only be made using credit or debit card, so make sure you have one of these. The visa will cost RM90 per year.
Once payment is made, wait to be called for passport collection. Hubby got his passport back around 9.45am. Check your visa details and you can leave. Remember to check out from MySejahtera when you leave the building.
Hope the above is useful to anyone planning to make a spouse visa renewal. If you have any questions, you can post them in the comment box below and I will try to answer them if I can.
If your spouse visa has not expired, you can also check out the latest online application service here.
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